Use case: customer support

Customer support that answers before they email

Relavo turns your FAQs, policies and help pages into an AI assistant that answers your customers’ common questions on your website, day and night. It is told to say when it does not know, logs every conversation and shows you which questions it could not answer, so you can fill the gaps.

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Grounded in your own FAQs, policies and help pages
Answers around the clock, or only in your opening hours
Hands the tricky ones to you on Starter

Harbour Print Help

Answers from your own content

Do you deliver to Northern Ireland, and how long does it take?

Yes, we deliver across the UK including Northern Ireland. Standard delivery takes 3 to 5 working days after your proof is approved, and orders over £40 ship free.

Can I change the wording after I’ve approved the proof?

Once a proof is approved it goes straight to print, so changes are not usually possible. If you have just approved it, I can pass you to the team now to check whether it has started.

The same questions fill your inbox every day

Answering the same email again

Delivery times, returns, prices and how to book. The answers are on your website, but customers still email to ask.

Questions arrive while you sleep

Someone asks at 10pm, waits until morning for a reply and in the meantime buys from someone who answered first.

No idea what customers are confused by

Questions are spread across email, phone and contact forms, so you never see which ones come up most or what your website is missing.

What it does

What Relavo does for your customer support

Trained on your content

Add your FAQs, returns and delivery policies, price lists and help pages as files, web addresses or written answers. Its answers are grounded in them, and it is told to say when it does not know.

A chat bubble on your website

Paste one line of code into your website and a chat bubble in your colours appears on every page, ready to answer questions as customers browse.

Opening hours

Leave it answering around the clock, or set opening hours. Outside them, customers see your own message and can leave their details for you to pick up.

Starter and Growth

Human handoff

When a customer asks for a person or uses a phrase you choose, the conversation comes to you with the full transcript, so they never repeat themselves.

See what people ask

Read every conversation in your inbox and see the questions customers ask most, plus the ones it could not answer, so you know what to add next.

Questions it answers

The questions your customers ask every week

Give it your documents, your website and your own answers, and it handles questions like these any time of day. When something is not in your content, it is told to say so, and it can pass the conversation to you.

“How long does delivery take?”
“What is your returns policy?”
“Do you sell gift vouchers?”
“How much does it cost for a group of six?”
“Where are you based and is there parking?”
“Can I change something after I have ordered?”

Up and running in an afternoon

1
Create your assistant

Describe your business and how you want it to sound. The setup wizard writes its instructions, welcome message and quick replies for you.
2
Add your knowledge

Upload documents, paste your website address or write answers directly. It is instructed to answer from your content.
3
Put it where people are

A chat bubble on your website, a page of its own to share as a link, or inside your portal. No developer needed.

Which plan?

From £15 a month, free for 14 days

Solo gives you one support assistant on your website, with opening hours, quick reply buttons and analytics. Starter adds human handoff, so conversations that need you come straight to your inbox, and up to five assistants if you run more than one site or brand.

Starter

£29/month

Compare all plans

Questions about AI customer support

Can an AI chatbot handle customer service for a small business?

It can handle the common questions that make up most support emails, such as delivery, returns, prices, opening times and how things work, using the help content you give it. On Starter and Growth, anything it cannot handle can be handed to you with the full conversation.

Will it give customers wrong answers?

Its answers are grounded in your own content and it is instructed to say when it does not know rather than guess. No AI is right every time, so every conversation is logged for you to read, and the questions it could not answer show you what to add.

Does it work outside office hours?

With no opening hours set, it answers around the clock. If you set opening hours, it does not answer outside them: visitors see your offline message instead and can leave their details for you.

Can it look up orders or bookings?

No. Relavo does not connect to order systems or booking calendars, so it cannot check a specific order or make a booking. It answers from your policies and help content, and can point customers to the right place or pass them to you.

Can I add quick reply buttons?

Yes. Add buttons for your most common questions, such as delivery or returns, so customers can tap instead of typing. Quick replies are on every plan.

What does it cost?

Plans start at £15 a month for one assistant. Starter is £29 a month for five assistants and adds lead capture and human handoff. Every plan has a 14-day free trial.

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